ISO 20000-1: Revolutionizing Service Management

 ISO 20000-1, a pivotal standard in service management, has transformed the way organizations deliver and manage services. Understanding its significance is crucial for businesses aiming for operational excellence and customer satisfaction.ISO 20000-1 is an international standard that outlines requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS). It enables organizations to deliver effectively managed services that meet both internal and external requirements.